WE'RE ON A MISSION TO BE...
Your 'OMMM' is our M.O.
We're honest, straight-talking, and transparent. Because we know the best way to grow our business is to help you grow yours.
Late last year we announced our ambition to become the aggregator of choice for alt-net full fibre infrastructure providers, giving channel partners access to the biggest full fibre footprint of any supplier in the UK. We brought that vision to life when we officially launched The Fibre Hub in May 2025.
Say hello to The Fibre Hub
The Fibre Hub is open for business. When we initially launched, our existing Zen partners could offer their customers access to CityFibre's huge full fibre footprint via our dedicated wholesale platform, alongside the already existing Openreach footprint.
But that was just the beginning. CityFibre was closely followed with the footprints of Freedom Fibre and Trooli also added and we have many more in the pipeline. As well as an expanded full fibre footprint, our work with onboarding new alt-nets has also seen Sky Business Wholesale and ITS added to our portfolio, meaning increased choice and flexibility when it comes to delivering business-grade connectivity solutions.
Our partners benefit from...
- Access to a huge alt-net full fibre footprint bringing more choice, flexibility and often better commercial terms. The footprints of CityFibre, Freedom Fibre and Trooli are now live.
- These alt-net footprints are accessible via our Campaign Centre FTTP tool, allowing our partners to segment and download address data for use in customer acquisition campaigns.
- We also provide self-serve white label and brandable campaign material. Extra resources and marketing development funds are available for qualifying campaigns.
- Access is also available to both ITS' and Sky Business Wholesale's footprints offering business-grade connectivity in new geographies.
- Zen partners benefit from highly competitive commercials. The Zen Partner team can tell you more.
There's partnership...
then there's Zen partnership
Whether you want to own your customer relationship, or you would rather refer someone to us and we do the rest,
our team can help choose the best option for you.
Effortless service. Seamless connection. Endless growth.
Our range of connectivity and cloud communications will help you to appeal to a wide variety of customer needs.
What's in it for your business?
You'll have access to a suite of benefits tailored to your requirements. From next-gen portal access to training, marketing and award-winning support.
Firstcom Europe
A partner of Zen's since 2017, Firstcom Europe are a telecoms company spread over four countries with their UK base being the biggest with over 8.5k customers. The company specialises in unified communications, contact centre solutions and connectivity. Working in partnership we have delivered over 1600 connections (and counting!) to their customers including FTTP and SOGEA. Firstcom also won the Zen Award for Connectivity Partner of the Year for 2022.
Watch and listen to their Managing Director, Ewan Kearney, on what he thinks about partnering with Zen.
The 'Zen' way
Our reputation, is your reputation
And we're independent for that very reason. It's what really differentiates us from our major competitors. With no shareholders to satisfy, we reinvest our profits back into making Zen an even better business. And our Partners think so too. With a +70 net promoter score (NPS) plus being recognised in the Top 100 Best workplaces for Tech, Women, Development and Wellbeing, you know we take your happiness and that of our people seriously. As we say, our reputation is your reputation.
Independent thinkers
We've been working with Partners for over 20 years, and we plan to be here for many more. Led by founder and CEO Richard Tang – who's on record for saying 'I wont sell Zen for all of the tea in China' – you can be safe in the knowledge that the Zen you sign up to today, will be the same Zen you'll partner with tomorrow – prioritising people, the planet, exceptional service and network quality all delivered by a team that value you and your business for the long term.
A network you can believe in
Zen operates one of the largest independent data networks in the UK. But size isn't everything. We have recently invested significantly to give you better performance, better resilience and a network that operates without limits or restrictions. In a word, Zen now runs one of the most advanced networks in Europe.
You have the control
With our own in-house development team we have the unique ability to listen and prioritise our portal development backlog based on direct feedback from our partners. You have access to our self-service portal from day one – with everything you'd expect – including tools to help you manage your prospects and customers from placing and tracking orders through to diagnostics and fault tracking.
Our people. Our culture. Our priority.
When people join Zen, they stay. Our Partner team have an average of 17.5 years' industry experience - with an average of 10 years' of that spent at Zen. So we've got history together. Seeing the same friendly faces day in and day out will quickly feel like an extension of your own team. Ultimately we never make you feel like just another number, lost in the system. We treat every partner as equal. No hierarchy. No shareholders taking priority. No takeovers every six months. Just a business dedicated to looking after your business.
Hear from one of our long-term Partners - Nick Thomas, Managing Director, RHM Telecommunications.
