Product spotlight: CloudComms
Help customers improve the way they communicate with CloudComms - a flexible solution that gives partners another way to add value beyond connectivity.
Zen InternetIn the latest article in our product spotlight series, we’re looking at CloudComms – our cloud-based communications service for businesses of every size.
With traditional phone services being phased out, many of your customers will already be considering what comes next. But this doesn’t have to be a straight swap. From a single business line to advanced call handling across multiple teams and locations, CloudComms gives you the chance to find a setup that works better for the customer now and can adapt as their requirements grow.
Helping customers communicate better
Growing teams, new locations and increasing call volumes can all expose the limitations of an existing phone system.
CloudComms lets people make and receive calls on their business number from the office, at home or on the move, using the device that suits them. Calls can be routed automatically, while users can stay connected across different locations without being tied to traditional phone hardware.
The setup can also adapt as people, sites and requirements change. That makes it just as relevant to a small business looking for a professional business line as it is to a larger organisation managing more complex communication needs.
From simple voice to advanced communications
One customer may need a straightforward way for a few users to make and receive business calls. Another may need different packages across multiple teams, mobile and desktop calling, or contact centre tools to manage high call volumes.
CloudComms can be built around those different needs. You can mix and match the available options, giving users or groups the features they need without making the whole setup more complicated or expensive than it needs to be.
CloudComms in action
Minky Homecare saw the value of this first-hand when a successful marketing campaign led to more sales enquiries than its existing phone system could handle.
CloudComms contact centre functionality allowed calls to be queued rather than missed, while live and historic call data helped the team identify unanswered enquiries and call customers back.
That meant a better experience for callers and fewer sales opportunities slipping through the gaps.
The conversations to look out for
If you’re already discussing connectivity with a customer, a few simple questions about their phone setup could uncover a wider requirement.
CloudComms may be worth discussing when a customer:
- Needs to replace or review their current phone system
- Is preparing for the move away from traditional phone services
- Is missing calls or struggling to manage busy periods
- Is adding people, teams or locations
- Has different users who need different levels of call functionality
Any of these could be the starting point for a broader CloudComms conversation – and a service that can stay with the customer as their requirements develop.
Supported by Zen expertise
You don’t need to work out the whole solution before speaking to us. Tell us what the customer is trying to achieve and we’ll help you choose the right mix of services and fixtures.
You know your customer. We know CloudComms. Working together, we can give them a setup that fits without asking you to build specialist voice expertise of your own.
For a closer look at the available packages and capabilities, visit our CloudComms page. If any of these customer situations sound familiar, speak to your account manager or contact us. We’ll help you explore the requirement and find the right CloudComms setup.